IF YOU PURCHASE BLUE CAVALRY SERVICES UNDER AND YOUR SERVICES TERMINATED BY YOU (OR BY BLUE CAVALRY CONSULTING IF YOU BREACH THIS AGREEMENT) BEFORE COMPLETING YOUR TERM, THEN, UPON TERMINATION OF YOUR SERVICES, YOU AGREE THAT YOU WILL RECEIVE THE LESSER (70%) OF THE AMOUNT PAID. THIS IS APPLICABLE WHERE IN PROBLEM THAT YOU CAME WITH INITIALLY IS NOT RESOLVED. NOTE:- SOFTWARES PROVIDED DURING THE COURSE OF SUPPORT WILL BE BOUGHT BY CUSTOMERS AND THE WARRANTY OR LIABILITY WILL REMAIN WITH THE ORIGINAL MANUFACTURERS. IN CASE WE BUY THE SAME FOR THE CUSTOMER AND PROVIDE THE SAME, THEN ALSO IT WILL BE A COMPLIMENTORY STEP FROM OUR END - WARRANTY AND LIABILITY STILL LIES WITH THE ORIGINAL MANUFACTURERS OR THE BRAND.
A Problem will be considered resolved when you receive one of the following: (1) information or advice that resolves the Problem; (2) information on how to obtain a software solution that will resolve the Problem; (3) notice that the Problem is caused by a known, unresolved issue or an incompatibility issue; (4) information that the Problem can be resolved by upgrading to a newer release of a product; (5) notice that the Problem has been identified as a hardware equipment issue; or if (6) you cannot, or elect not to, pursue the course of action we recommend.
Our advice to you may include steps that you will need to take before the Problem can be resolved, such as buying computer hardware, purchasing software, etc. and we will keep your service request open for future reference when you are ready to resume the process.
Payment, Refunds, Upgrading and Downgrading Terms
For buying services online, a valid credit card is required. Blue Cavalry in this case has every right to either accept or reject a demand made via a credit card. A Blue Cavalry support service starts from the very day on which the agreement is signed and the payment is realized. Service is billed in advance and is non-refundable. In case the client is not satisfied with the service and hasn't received a successful resolution for a single issue concerning his PC within a month; a full refund with no questions asked is to be made.
The failure to fix even one issue would lead to a complete refund of the amount. In case even if one issue is fixed, the client is not entitled to full refund. Blue Cavalry reserves the right to either deduct a minimum of $69.99 or 25% of the total amount charged whichever is higher. In short, for X number of cases resolved a charge would be made and rest of the amount would be refunded. All service charges are inclusive of taxes, levies, or duties imposed by taxing authorities of Unites States, and you shall also be held responsible for payment of all such taxes, levies, or duties, if levied in your country.
No credit card information of a customer is stored. Nor at any point in time charges are levied without any explicit consent. Clients cannot shift from an instant support to any other plan. An accommodation for the amount can be made at the behest of terms and conditions suggested by an account manager.
Cancellation and Termination
A client is solely responsible for cancelling an account. An e-mail or a phone request for cancellation of an account must be forwarded to an account manager and in return an acknowledgement of the same should be received by a client. If end user is not satisfied with the service provided by Blue Cavalry Inc., and its partner Techoza consulting, he/she has to call 1-888-582-4887, where we will resolve the issue or refund the payment has been made. Decision made by us will be final. Any client data stored would be immediately archived on active servers for being used anytime in the future. Cancellation of the service will lead to an immediate cancellation and the client would not be charged again. Blue Cavalry reserves the right to either suspend or terminate an account and refuse any current or future use of the Service. The reasons for such an action can be related to unauthorized access of a portal, servers and databases, abusive behaviour, data theft, improper utilization of services, availing services for PC other than the one currently registered with Techoza consulting. The termination of service would not only lead to deactivation or deletion of an account but also access to any PC Support Service. Use of any illegal software would result in cancellation of an account by Techoza consulting. Blue Cavalry holds the right to refuse services to a client at any time.
Modifications to the Service and Prices
Blue Cavalry at any time has the right to modify, discontinue, suspend or permanently do away with a service without any notice. Service prices are subject to a change on 30 days notice period. Changes will be either posted on the Website Blue Cavalry or e-mailed to a registered account of a client.
Credit Card Billing
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Blue Cavalry to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Blue Cavalry and/or any other company who bills products or services, or acts as billing agent for Blue Cavalry to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Blue Cavalry with updated credit card information upon Blue Cavalry’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Blue Cavalry nor any Blue Cavalry affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer, you agree that all sums described herein may be charged, at Blue Cavalry’s option, to the account number provided for such automatic payment or electronic funds transfer. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.
No credit card information of a customer is stored. Nor at any point in time charges are levied without any explicit consent. Clients cannot shift from an instant plan to any other plan. An accommodation for the amount can be made at the behest of terms and conditions suggested by an account manager.